Training & Support

"Committed to helping you and your new business shine."

At Shine, our success comes from our commitment to customer service. That’s why we provide the same friendly, fun, and supportive customer experience to our franchise owners.


As a leading window care and home services company for over 20 years, we’ve perfected our training and support methods. We take the challenge of getting a business up and running and build it into a simple 6-week process. As a franchisee, you have access to comprehensive training that includes daily operations, equipment instructions, meeting the CEO, employee training, and more.

Once you officially launch your Shine franchise, our support doesn’t stop there. From day one, you’re part of the Shine family. We take pride in providing a culture designed to help our people and customers thrive. When you have a question or need direction, our corporate team is always there to help you reach your goals.

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Bright Start.  Training Program

During this phase of the process, you will get a 6 week checklist to ensure the proper pace and order to get your franchise started.  Our dedicated team will call you 3 days a week to help you throughout the checklist.  

Week 1

  • Business entity setup, legal docs, etc.

Week 2

  • Open a business checking account

  • Identify places to lease and vehicles

Week 3

  • 5 day training at Shine Training Facility in Holland, Michigan

  • Order equipment, supplies, pre-marketing, recruiting

Week 4

  • Settle into your new space and start setting up

  • Utilities, painting, branding, installing furniture

  • Interview candidates

Week 5

  • Pre-train your team

  • Begin doing estimates

Week 6

  • Shine corporate comes to you for 2 days of on-site training

We want you to have the best chance of success with a smooth launch so we will be with you every step of the way!

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Scheduling & Customer Management Software (CRM)

  • Book jobs from your phone - our web-based software allows you to manage your business from a coffee shop, at the beach or in your office on the computer!

Digital Marketing Platform

  • Dashboard showing your website performance

  • Track your leads

  • View your website analytics

Internal Communication Platform

  • Communicate instantly with other franchisees

  • Communicate instantly with corporate support

Online Training / Documents / Proprietary Manual

  • Train future crews with online training resources filled with videos and quizzes to make it easy for you and them

  • Access & download documents, forms, and other proprietary resources 

Recruiting Platform

  • Our recruiting platform is a one-stop-shop for creating job postings and deploying over several job boards at once 

  • As applicants come into your dashboard, you can sort them and invite them for interviews with a click of a button  

  • Ready to hire? Onboard them with all of the documents you need right inside the platform

External Review Platform (Online Reviews)

  • Helps you get more reviews from customers posted externally across the web

Internal Review Platform (Customer Surveys)

  • Helps you understand how you are doing (internally).  We are big on customer service so its important to see where you stack up!


Ready to take the first step?

Download an information packet to take the first step!

Request A FREE Franchise Kit

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